For POS Resellers
After-Hours Help Desk
When an Answering Service isn’t quite enough, we can help augment your team. Whether after hours or just on an overflow basis, we have extensive experience with NCR/Aloha, Micros, and other POS and will act on your behalf for a timely resolution. More importantly, we know the restaurant POS industry.
As you know, managing the client interaction for that first support contact is crucial in keeping a situation from escalating into a panic storm. We have your back.
We can often leverage your existing call management system and log tickets just like being within your office so there is no additional work on your part.
Let’s chat.
POS Upgrade Service
Need an extra set of experienced hands to complete upgrades to your POS System client base?
The Upgrade Service gives you a skilled virtual employee(s) who can temporarily be added to your technical team.
Ready to go and able to be scheduled to work at most times of the day.
The Standardization Service establishes naming conventions for hardware, then implements that through your customer base.
Your tech can now work with greater confidence and speed as all sites are “talking the same language.”
The ROI is a reduction is labor time to deliver stellar Help Desk to your base, thus a reduction in labor cost.
Mentoring/Training Service
In POS products like NCR/Aloha, training a new employee so they can become productive is a challenge. It can be a costly investment. And if you don’t have a trainer, per se, inside your company, then who does this? On-line training, boot camps, and books take a person so far. We have discovered that a combination of intense up-front training, followed by request small training classes, then followed by have a mentor to go-to with questions is an effective way to get a new person contributing with confidence. We offer both new tech training (virtual or in your office) and ongoing mentoring to insure the success of a new hire.
Need a tech department presentation? Our training goes beyond the bits and bytes and educates on underlying concepts, so employees learn faster. We also train on the non-technical such as understanding the customer’s business, identifying sales opportunities through services, and more. Email us for details.